Frequently asked questions

RLYN currently serves Malaysia. If international delivery becomes available, eligible destinations, prices and estimated timing will be shown at checkout.

For Malaysian delivery, the total shown at checkout reflects the amount payable to RLYN. Any delivery charge is shown before payment. If international delivery is later offered, destination duties may apply and will be communicated where possible.

Estimated delivery timing appears at checkout and in your dispatch email. Timing may change due to stock checks, payment approval, courier operations, public holidays or delivery location.

Items may be dispatched separately when stock is held or prepared at different locations. You will receive a dispatch update for each parcel.

Contact Client Services immediately. We will try to assist before dispatch, but address changes cannot be guaranteed once an order is being prepared or has been collected by a courier.

Available payment methods are shown securely at checkout and may vary by device, card issuer or payment-provider availability.

Your payment provider manages authorisation and capture. You will receive an email once RLYN accepts and dispatches your order.

An acknowledgement is sent to the email address entered at checkout shortly after submission. Please check your spam folder and confirm the email spelling if it does not arrive.

Email us as soon as possible with your order number. We will confirm whether cancellation is still possible; an order cannot usually be changed after dispatch.

Items cannot be swapped automatically after checkout. Contact us promptly and we will advise whether cancellation and a new order is possible.

Return eligibility, condition requirements and timing are confirmed with your order. To begin, use Register Return and include your order number. Consumer rights that apply under Malaysian law are not affected.

Any applicable return-delivery cost and deduction, if any, will be explained before you submit a return request.

Submit a return request with your order number and email address. Client Services will review eligibility and send the next steps where a return is approved.

After the returned item is received and inspected, we will email you the outcome. Approved refunds are issued to the original payment method; your bank or payment provider may need additional processing time.

Please email clear photographs, a description of the issue and your order number to Client Services. Do not send the item back before we provide instructions.

Product pages will include measurements, materials and fit notes where available. For further help, send the product name and your question to Client Services.

An item in your bag is not reserved. Sign-up or restock options may be added for selected pieces; otherwise, please check back for future drops.

Gift cards are not available at this time. Any future gift-card terms will be published on this page before purchase becomes available.

For Malaysia, the amount due is clearly shown at checkout. If a charge applies, it is shown before payment is completed.

RLYN does not currently offer retrospective price adjustments. Any promotion terms will be displayed with the relevant campaign.

Where an item is marked final sale, it is not eligible for change-of-mind return except where required by applicable law or where the item is faulty.

Account services are being developed. For help with an existing order, contact us using the email address used at checkout.