Frequently asked questions

RLYN currently serves Malaysia. If international delivery becomes available, eligible destinations, prices and estimated timing will be shown at checkout.

For Malaysian delivery, the total shown at checkout reflects the amount payable to RLYN. Any delivery charge is shown before payment. If international delivery is later offered, destination duties may apply and will be communicated where possible.

Estimated delivery timing appears at checkout and in your dispatch email. Timing may change due to stock checks, payment approval, courier operations, public holidays or delivery location.

Items may be dispatched separately when stock is held or prepared at different locations. You will receive a dispatch update for each parcel.

Contact Client Services immediately. We will try to assist before dispatch, but address changes cannot be guaranteed once an order is being prepared or has been collected by a courier.

Available payment methods are shown securely at checkout and may vary by device, card issuer or payment-provider availability.

Your payment provider manages authorisation and capture. You will receive an email once RLYN accepts and dispatches your order.

An acknowledgement is sent to the email address entered at checkout shortly after submission. Please check your spam folder and confirm the email spelling if it does not arrive.

Email us as soon as possible with your order number. We will confirm whether cancellation is still possible; an order cannot usually be changed after dispatch.

Items cannot be swapped automatically after checkout. Contact us promptly and we will advise whether cancellation and a new order is possible.

No. RLYN does not offer returns, exchanges or refunds for change-of-mind purchases. This does not affect rights that apply under Malaysian consumer law.

Use Product Support Request with your order number and checkout email. Client Services will review availability, condition requirements and the next steps.

Submit Product Support Request with clear photographs, a description of the issue and your order number. Do not send the item back before we provide instructions. Where a product does not meet applicable consumer guarantees, the appropriate remedy will be assessed in accordance with Malaysian law.

No. Please wait for written instructions from Client Services before returning any item. Unauthorised returns may not be accepted or traceable.

Product pages will include measurements, materials and fit notes where available. For further help, send the product name and your question to Client Services.

An item in your bag is not reserved. Sign-up or restock options may be added for selected pieces; otherwise, please check back for future drops.

Gift cards are not available at this time. Any future gift-card terms will be published on this page before purchase becomes available.

For Malaysia, the amount due is clearly shown at checkout. If a charge applies, it is shown before payment is completed.

RLYN does not currently offer retrospective price adjustments. Any promotion terms will be displayed with the relevant campaign.

Where an item is marked final sale, it is not eligible for change-of-mind return except where required by applicable law or where the item is faulty.

Select Account and enter the email address you use with RLYN. We will send a six-digit sign-in code — no password is needed. Once signed in, you can review orders and manage saved delivery details.